Customer Service

Our customer service hours are Monday-Friday, 9am-5pm CST. We are closed on weekends.

To contact Customer Service, click here.

 

ORDERING

Upon placing an order, a receipt is automatically emailed confirming purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Please note that 18TH AND WOOD shall have the right to refuse or cancel any such orders, whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, 18TH AND WOOD shall issue a refund to your credit card account for the amount you paid. 18TH AND WOOD cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, the 18TH AND WOOD Customer Service team will notify you in a timely manner. 18TH AND WOOD reserves the right to amend content of the site at any time. 18TH AND WOOD will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. 18TH AND WOOD reserves the right to cancel any order prior to shipping, should we find an error in pricing.

 

PAYMENT & PRICING

We accept VISA, MasterCard, American Express, Discover credit card payments as well as Amazon and PayPal payments.

 

SHIPPING & DELIVERY

Once your order has shipped you will receive an email confirmation of shipment that includes a tracking number and a link to track your package all the way to your door.

All orders are shipped within 48 hours on weekdays. We are closed on weekends. Tracking numbers are updated when shipments are picked up at the end of the day. If you have not received an email with a tracking number within 2 business days of placing your order, feel free to contact help@18thandwood.com.

 

RETURNS & REPLACEMENTS

For information regarding returns and exchanges, please click here.

 

PRIVACY & SECURITY

When accessing our website, 18TH AND WOOD will learn certain information about you during your visit. How we handle information we learn about you depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we collect and store the following information about you:

The name of the domain from which you access the Internet
The date and time you access our site
The Internet address of the website you used to link directly to our site

If you identify yourself by sending us an email containing personal information, then the information collected will be solely used to respond to your message.

The information collected is for statistical purposes. 18TH AND WOOD may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, 18TH AND WOOD uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damages.

18TH AND WOOD will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

 

COPYRIGHT & TRADEMARK

The materials contained in this site are protected by applicable copyright and trademark law. Any unauthorized use of the materials appearing in this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. © & ® 2016 18TH AND WOOD. All rights reserved.

COPYRIGHT

All materials appearing anywhere in this site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by 18TH AND WOOD. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form by any means without 18TH AND WOOD’s prior written permission.

TRADEMARK

The trademarks, service marks, logos and graphics (the “Trademarks”) appearing anywhere in this site are the registered and/or unregistered Trademarks of 18TH AND WOOD. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies. No license or right is granted by implication, estoppel or any other means to use any trademark appearing on 18TH AND WOOD’s Internet sites.